SHIPPING
Where are orders shipping from?
Barcelona
What if I gave the wrong shipping address?
What if I gave the wrong shipping address?
Please contact [email protected]
We cannot guarantee the ability to make changes prior to your order being processed and shipped.
When will my order ship?
We cannot guarantee the ability to make changes prior to your order being processed and shipped.
When will my order ship?
Orders are processed and shipped Monday-Friday, excluding holidays. Please allow 3-5 days for processing and handling.
How will my order be shipped?
How will my order be shipped?
We principally offer shipping via Correos.
Do you ship internationally?
Do you ship internationally?
Yes, Please contact [email protected]
Will I be charged duties and taxes?
Will I be charged duties and taxes?
Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient. Unfortunately, we have no control over these charge and cannot estimate the cost.
What is my order status?
Your package never arrived?
Tracking says delivered, but can’t find it.
What is my order status?
You will receive an e-mail confirmation with a tracking number once your order has been processed. Please allow for 24-48 hours for tracking information to become available.
Your package never arrived?
Tracking says delivered, but can’t find it.
Contact the shipping carrier directly, they are responsible for the delivery of your package. You can submit a claim for missing mail, or call customer service to get the details of your package and delivery.
Why is shipping so expensive?
Why is shipping so expensive?
We do not charge shipping, we collect it. Shipping rates calculated by the carrier at checkout.